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Returns Policy

Cancellation and Returns Policy

As a consumer, you have the right to cancel any order deemed a distance order, this includes internet and telephone orders. Any returned goods must be unopened, unused, complete with all parts and in the original packaging. Note however that such right to cancel does not cover goods which have been personalised to your requirements.

Goods are not supplied on approval.

Under the Distance Selling Regulations, you can return any goods, for any reason, within 7 days of receiving them. If you wish to return goods, they must be in the original packaging You are responsible for postage charges.

All goods returned must be in re-saleable condition, otherwise no refund can be given.

Refunds will be made via the original payment system, i.e. credit/debit card, Paypal/Nochex or cheque.

We do not accept any deliveries or returns (letters, parcels etc.) 'Carriage Un-paid'

Under the Sale of Goods Act, faulty goods, or goods received that are "not as described" can be returned within 28 days. A replacement will be issued, or if that is not possible a full refund will be given.

Should you decide that you wish to cancel your order, you must inform us in writing (including by fax or email) within 7 working days of the date of receipt of the goods.

You must return the goods to us without delay, at your cost. We cannot accept responsibility for lost or damaged returns and therefore you must ensure goods are insured in transit, and are returned within the 7 working day period. The goods MUST be in perfect condition, unused, complete with all parts and packing in the original packaging.

We are entitled to deduct from any refund the cost of the delivery. This includes items returned that wouldn't fit for reasons outside our control.

We guarantee to refund the price of any item returned to us in its original condition if notified within 7 working days of the customerís receipt of their order. Upon receipt of the return we will issue your refund. The refund will normally be issued immediately, but certainly within 30 days.

Items ordered in error or no longer required will be subject to a 20% of the purchase price (excluding shipping & handling) re-stocking / administration fee where applicable.

This does not affect your statutory rights as a consumer.

Please note

We will always try to resolve any problems you encounter fairly.