For your own protection, we can not stress this enough, it is your
responsibility to thoroughly check the delivery for damage and shortages upon
delivery and report any signs of damage on the carriers delivery sheet/receipt.
Do not be put off by the carrier saying they are in a hurry etc. Claims for
damage or shortages without notifying the carrier will not be entertained. If
you ask for a parcel to be left without a signature (for instance, in your shed
or outside your front door), you agree to accept liability for any loss or
If our carriers (Royal Mail, DHL, Interlink, etc.)
attempt to deliver your goods and no recipient was available to take delivery,
they will take your goods back to their local depot and hold your package for up
to 5 working days, if the package has not been successfully delivered within the
time given, the order will be returned back to us and classed as a failed
delivery. If your order has been classed as a failed delivery, we can either
re-send your order (at your cost) or a refund will be issued for the order less
any delivery costs incurred by us.
All shipping and handling costs are additional to prices shown,
unless specified free of charge (foc), and sometimes foc if ordered in conjunction
with specified items
The shipping costs listed are for UK mainland delivery only, shown as the green area on the map below.
Additional shipping charges to our standard rate, usually apply to places off the UK
mainland, Scottish Highlands and its Islands, IOM, IOW, and so on. Basically if
an address is only available via boat, ferry, plane etc. its considered off the
UK mainland by all carrier/delivery companies and will incur extra shipping and
handling charges. If in doubt, please
contact us .
On the above map, areas coloured green show our standard rate
delivery areas (standard rate shipping and handling is calculated at the check-out stage of your purchasing process).
Areas coloured orange
sometimes incur extra delivery charges, and areas coloured red
WILL incur extra delivery charges. These extra charges are generally for goods
sent by carrier (usually heavy and/or bulky items).
We DO NOT ship outside the UK
Deliveries take place Monday to Friday (except public holidays), 8am to 5.30pm. We are unable to
specify specific delivery times.
Our carriers/couriers require a signature when they deliver a parcel. If you
ask for a parcel to be left without a signature (for instance, in your shed or
outside your front door), you agree to accept liability for any loss or damages.
If you are out when the parcel is delivered, you will be left a card with
contact details of our couriers. You need to call them to arrange a new delivery
slot or arrange to collect from your local depot. If you do not arrange this
within 5 days of the card, your order will be automatically returned to us and
charged for. A
new delivery will have to be booked and paid for.
Please be aware you can not change the delivery address (ie from home to
work) after a delivery job is booked without incurring a new delivery charge.
Cancellation and Returns Policy
As a consumer, you have the right to cancel any order deemed a distance
order, this includes internet and telephone orders. Any returned goods must be
unopened, unused, complete with all parts and in the original packaging. Note
however that such right to cancel does not cover goods which have been
personalised to your requirements.
Goods are not supplied on approval.
Under the Distance Selling Regulations, you can return any goods, for any
reason, within 7 days of receiving them. If you wish to return goods, they must
be in the original packaging You are responsible for delivery charges.
All goods returned must be in re-saleable condition, otherwise no refund can
Refunds will be made via the original payment system, i.e. credit/debit card,
Paypal/Nochex or cheque.
We do not accept any deliveries or returns (letters, parcels etc.) 'Carriage Un-paid'
Under the Sale of Goods Act, faulty goods, or goods received that are "not as
described" can be returned within 28 days. A replacement will be issued, or if
that is not possible a full refund will be given.
Should you decide that you wish to cancel your order, you must inform us in
writing (including by fax or email) within 7 working days of the date of receipt
of the goods. However please be aware we action delivery as soon as your order is received and we aim to have most oders delivered within 4 working days where possible.
If you intend to return any goods, you must inform us first so that we can make suitable arrangements and supply a suitable return address.
You must return the goods to us without delay, at your cost. We cannot accept
responsibility for lost or damaged returns and therefore you must ensure goods
are insured in transit, and are returned within the 7 working day period. The
goods MUST be in perfect condition, unused, complete with all parts and packing
in the original packaging.
We are entitled to deduct from any refund the cost of the delivery. This includes items returned that wouldn't fit for reasons outside our control.
We guarantee to refund the price of any item returned to us in its original
condition if notified within 7 working days of the customerís receipt of their
order. Upon receipt of the return we will issue your refund. The refund will
normally be issued immediately, but certainly within 30 days.
Items ordered in error or no longer required will be subject to a 20% of the
purchase price (excluding shipping & handling) re-stocking / administration fee where applicable.
This does not affect your statutory rights as a consumer.
Warranty Returns Information
If products should need to be returned for warrantee issues, these in some cases need to be returned direct to the manufacturer rather than Marcle Leisure. We cannot be held responsible for the return carriage costs.
We will always try to resolve any problems you encounter fairly.