Refunds and Returns
Thank you for shopping with Marcle Leisure Ltd. We hope you are completely satisfied with your purchase.
However, we are aware that there are occasions when you may have to return something, maybe you’ve changed you mind, the item doesn’t suit for the purpose intended, you’ve ordered the wrong item or the item is faulty please call us to authorise all returns:
For returns please call us first on 01948 522555 to obtain a return reference number before returning any goods.
Please note the following when returning your item:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase, order number or invoice number.
- Any goods returned where the value of the goods has been deemed to be diminished then you may be liable for that cost and therefore risk not being issued a full refund or exchange.
- We will issue a full refund for the price you paid for the item excluding any premium paid postage for special orders. A full refund including the postage and packing charge will only be made if the item is faulty.
Please always speak to us first before returning any items, this includes any warranty claims on air suspension bellows.
Once we receive your item, we will inspect it and if your return is approved, we will initiate a replacement or refund to your credit card or original method of payment and you will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Marcle Leisure Ltd, Unit 5, Castle Farm, Cholmondeley, Malpas SY14 8AQ
Tel: 01945 522555 Email: [email protected]